Promethean Smart Board Pen Not Working

Make sure the infrared ir sensor on the interactive projector is not damaged or blocked.

Promethean smart board pen not working.

If both pens don t work your computer does not recognize that the activboard is connected. Just wanted to clarify about lab. If it works on a colleague s board the pen is not defective. This is because without the smart board and the smart product drivers our sw cannot differentiate between finger touch vs.

If your promethean pen s is still unresponsive contact your building tech coordinator. Promethean s activpen is battery free designed to write just like a pen and act just like a mouse. Put the tip back in the pen and try it on the activboard again. The promethean proactiv panel connected to a windows 7 pc has stopped reacting to the pen.

The pc is connected to the board using a usb to serial adaptor. If defective turn it in to your building tech to determine if it is under warranty. Promethean board pens feature a detachable plastic nib. The pc is running windows 7 pro 64 bit and has activdriver x64 v5 9 installed.

If it is not under warranty your school will need to purchase a replacement. You do need to use the promethean pen to select different tools etc in notebook though. Unplug all usb cables from your computer and restart your computer. View our support articles and software downloads for this product.

First determine if the pen will work on another board. The ir sensor is a black rectangle near the lens. Take the tip out of the activpen and flip it over. It detects the board as an activboard v3 75 build 0 serial number 0b14d05a.

A faulty nib can prevent a promethean pen from functioning. Make sure smart product drivers 11 or later is installed and currently running on the connected computer. Once the computer restarts and you have logged back in and it s ready to use try plugging the usb cables back into your computer. It is used to communicate with the pen.

Remove the nib and check it on another activpen. If it still doesn t work try a different known good activpen. Promethean pen troubleshooting guide if your pen is not responding to the activboard.